Jobid=b4adaaa6b7cd (0.101)
Deadline Date: Friday 20 March 2026
Requirement: Assurance Portfolio Project Management Support
Location: The Hague, NETHERLANDS
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 79 EUR
Total Scope of the request (hours): 650
Required Start Date: 27 April 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV – will be deleted.
Duties & Role:
The incumbent will be contributing to the Service Delivery Management team by:
Assist with the management of the Assurance Portfolio.
- Administrative responsibilities (tracking, data and tool management , data driven reporting)
- Data gathering, quality analysis and improvement,
- Maintain and improve Assurance Tracking Tool Dashboards and Boards.
Assist with the management of the project assurance intake.
- Administrative responsibilities (tracking, reporting).
- Support the assurance requirements and criteria assessment process.
- Requirements gathering, analysis and planning activities.
Assist with the monthly and quarterly reporting requirements for Services and Projects.
- Complete required status reports in project management tool.
- Complete required updates in project management tool.
- Complete project overview for monthly execution meetings with branch management.
- Maintain qualified KPIs dashboards.
Assist with the Assurance Framework (AF) management and improvement.
- Provide support in the automation of repetitive tasks within the AF.
- Propose best practices to design and optimize AF components and methods of work.
Assist with administrative requirements of the branch in regards to service delivery (purchasing, travel and meeting coordination).
- Liaising with management branch.
Specific Working Conditions: Upon onboarding (minimum 30 days) incumbent can work remotely (within Netherlands) up to 2 days per week, if agreed by supervisor.
Requirements:
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Proven 2 years experience as a portfolio & project manager support professional or assistant Service Delivery Manager, or similar role.
- In-depth knowledge of business application technologies, platforms, and IT service management best practices.
- Proficiency in incident and problem management methodologies.
- Experience in service level management and continuous service improvement.
- Familiarity with ITIL or other IT service management frameworks.
- Proven experience in managing vendor relationships.
- Excellent communication, negotiation, and customer relationship management abilities.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Desired: Experience as a Quality Assurance or Test Manager
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